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Customer sues Starbucks over too much ice in drinks

File photo.

File photo.

Cheryl Santa Maria
Digital Reporter

Monday, May 2, 2016, 6:38 PM - With summer and warm temperatures in sight, more and more people will be visiting coffee shops in search of ice-cold, caffeinated drinks. But what happens if a vendor puts too much ice into said drink?

You sue the company for $5 million USD.

A Chicago woman has filed a 29-page complaint against Starbucks Corp, claiming the coffee corporation is putting too much ice into its chilled drinks.

Stacy Pincus filed the complaint in U.S. District Court last week, arguing Starbucks iced coffee and iced tea contain less beverage than the advertised amount.

Pincus alleges iced drinks that are supposed to contain 24 ounces of beverage only contain about 14 ounces of fluid.

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"Starbucks' advertising practices are clearly meant to mislead consumers when combined with the standard practice of filling a cold drink cup with far less liquid than the cup can hold," the lawsuit states, according to Reuters.

"If Starbucks truly intended to provide the amount of fluid ounces in its Cold Drinks that it advertises, there would be simple ways to do so."

In an email to Reuters, Starbucks said he lawsuit holds no merit.

"Our customers understand and expect that ice is an essential component of any 'iced' beverage," a spokeswoman for the Seattle-based company told the news agency.

"If a customer is not satisfied with their beverage preparation, we will gladly remake it."


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