FAQ
The TV app is available through which cable, telco or satellite providers?
The TV app is currently available to Shaw Blue Curve and Helix Videotron subscribers and will be soon available to subscribers on all other major telco or cable providers, such as:Telus, Bell, and Rogers with deployments scheduled throughout 2022.
The TV app is available through which streaming device?
The TV app is available for download on Roku, Apple TV, FireTV Stick, Amazon FireTV, AndroidTV, Panasonic, Sharp, Sony, Samsung, Philips, LG, Huawei, and through most other Smart TV and Streaming devices.
How do I customize the city which appears in the app?
Go to your locations by navigating to search or by clicking on the city at the top of the screen. Search and add a new city, or select an already added city from your list. Once selected, a check mark will appear on the city which you have set to appear in the app.
How do I change my DEFAULT city, which is the city that appears within the Live TV broadcast?
Go to Search to change your default city. Search for a new city or navigate to the city you would like to make your default, and press and hold the okay button on your remote to select it. Once selected, the city will be activated and you can then use the remote control to move the location to the first position in the list. The first location = your default city.
How do I add additional cities to my favourite list?
Search for a new city via keyboard or voice. Once you see the city you want in the search results, click on "Select and Add Location".
How do I add a video to my Playlist?
Press and hold the OK button on the remote control to add the video to the playlist.
How do I remove a video from my Playlist?
Press and hold the OK button on the remote control.
How can I go back to Live TV?
Use your remote control to open the menu and select "Live" if available in your country.
Where can I submit app feedback?
How do I change the language of the app?
Use your remote control to open the menu and select "Settings". Then navigate to "Language".
How do I change my units of measurement?
Use your remote control to open the menu and select "Settings". Then navigate to "Units of Measurement".
Why does the experience for my friend/family member look different than mine?
The TV app is built on the Android TV and Comcast Xfinity operating systems. The version of the app which loads is dependent upon the cable/telco carrier which you have subscribed with. For more information, contact us at tvapps@pelmorex.com