Pelmorex Accessibility Progress Report 2024-2025
June 1, 2025
Contents
1.1. Provide feedback request an alternative format or contact us
1.2. Accessibility Summary
1.3. Introduction
3.1. Employment
3.2. The Built Environment
3.3. Information and Communication Technologies
3.4. Communication, Other than ICT
3.5. The Procurement of Goods, Services and Facilities
3.6. The design and delivery of programs and services (Website and Apps)
3.7. Transportation
3.8. Licence Conditions and Requirements Under the Broadcasting Act
1. General
1.1 Provide feedback request an alternative format or contact us
Pelmorex’s Director, Regulatory, Government and Affiliate Relations is responsible for receiving feedback on accessibility barriers and helping to ensure such barriers can be addressed.
If you have a disability or impairment and are experiencing difficulty accessing or enjoying our services as a result, you can contact us by mail, phone or email as indicated below.
Mail:
Attn: Accessibility Coordinator
Pelmorex Corp.
2655 Bristol Circle
Oakville, ON L6H 7W1
Telephone:
905-829-1159 extension # 1329
Email:
If you include your name in your email, name and phone number in a voicemail, or a return address or other contact information with a posted letter we will acknowledge that we have received your feedback. Any personal information that you provide will only be used to address the issue for which you contacted us and once the issue is resolved your personal information will be deleted.
If you prefer to remain anonymous, simply do not include your name in your email, phone number in a voicemail or any contact information in a posted letter and we will not contact you. All personal information will be kept confidential unless you authorize us to share it with others.
Alternative formats of this Progress Report
We can provide this Progress Report in an accessible format at your request.
The Progress Report will be provided in print, large print, electronic format that is compatible with adaptive technology, or potentially other formats that we agree on, within 15 days of your request.
The Progress Report will be provided in braille or audio format within 45 days of your request.
1.2 Accessibility Summary
We are pleased to introduce Pelmorex’s Accessibility Progress Report for the 2024/25 year, which updates our progress on removing any barriers that may prevent:
- our current or future employees from maximizing their potential; our customers from fully enjoying and benefiting from our weather and entertainment services; and our visitors and partners from being fully accommodated when visiting our facility or engaging with our business.
Pelmorex is building on a strong foundation of addressing existing barriers and to establishing an accessibility-first process for all new initiatives. We are proud of our historical commitment to accessibility and accommodation, but recognize that, as with everything, there is always opportunity to improve and strive for excellence.
1.3 Introduction
Pelmorex Corp., founded in 1989, is an international weather information, and data management company. Pelmorex owns and operates the weather brands The Weather Network, MétéoMédia, Eltiempo.es, Clima, and Otempo.pt. It also operates Canada’s National Alert Aggregation and Dissemination System, part of Alert Ready. Through constant innovation and entrepreneurship, Pelmorex has grown to reach consumers around the globe, has become one of the world’s largest weather information providers and has broken new ground in providing data solutions and insights to businesses. Through harnessing the value of weather, Pelmorex is driven to make the world smarter and safer for consumers and businesses.
Pelmorex reaches more than 60 million people per month, worldwide, with its critical weather and warnings services on television, Web and apps, and is committed to ensuring everyone can access and enjoy our services equitably. In 2020, Pelmorex renewed and strengthened its commitment to diversity, equity and inclusion by forming what would eventually become its IDEAS (Inclusion, Diversity, Equity, Awareness and Solidarity) Community. This initiative is led by a full-time IDEAS Operations lead, a core 13-member committee, and five pillar teams, and has spearheaded internal and external initiatives aimed at providing a space where all employees can bring their full selves to the workplace. Among the training initiatives, we have undertaken to provide our Talent Acquisition team and Hiring Managers with bias training to better understand and overcome biases as they pertain to outreach, recruitment, interviewing and assessing candidates. This accessibility plan will also be fully integrated into the future work of our IDEAS Community.
2. Consultations and feedback
Consultations
Pelmorex continues to maintain an open dialogue with its employees and its customers (viewers and users of our digital services) on identifying and removing existing barriers. Pelmorex constantly gathers feedback from staff on all aspects of being Pelmorex employee. During the past year, internal Pulse surveys were conducted quarterly. Pelmorex also attended the Accessibility Engagement and Consultation Session hosted by the Canadian Association of Broadcasters on May 9 2025. The panel discussion provided guidance and expertise from experts and individuals living with disabilities.
Customer feedback
Pelmorex continues to receive and act on feedback from its customers through its Feedback Process. We continue to seek airing a promo on The Weather Network and MétéoMedia multiple times per hour to inform viewers “To provide feedback on our regional audio description weather reports, or to report any barriers to enjoying our services, email us at accessibility@pelmorex.com.”
During the past 12 months Pelmorex received dozens of comments from our customers experiencing barriers to enjoying our services. Nearly all of these comments were related to the relaunch of The Weather Network and MétéoMedia websites, which includes significant design changes. The comments pertained largely to readability, graphic layouts, and visual interference from full-screen advertisements. All of the feedback was acted on and changes were made to our websites to address the reported barriers.
Additional comments from viewers were received about the audio description forecast included with The Weather Network television service not being available. This feedback is crucial as we rely solely on customer feedback to know whether customers are in fact receiving the tools like the described video local forecast product that we make available to our affiliates.
3. Areas of Accessibility - Progress Report
This section describes the progress made on removing barriers identified in our Accessibility Plan in the six areas of accessibility defined in the Accessible Canada Act, and Pelmorex’s requirements as a broadcasting licensee.
Accessibility Committee
Pelmorex’s Accessibility Committee, which includes senior level representatives from key departments, met quarterly throughout the past year to discuss and coordinate progress on our Accessibility Plan.
3.1 Employment
Identifying and removing employment-related barriers and ensuring that all current and future employees have the same opportunities, regardless of their disabilities, is a critical component of integrating accessibility into all aspects of Pelmorex’s business.
| Accessibility Plan Action Step | Action Taken |
| Identify options for employee accessibility and accommodation training that: embeds a broad understanding of persons with disabilities for all staff; is tailored to address the ways accessibility practices affect all of Pelmorex’s internal and external stakeholders; identifies the benefits of creating a fully accessible and inclusive workplace; and that includes a schedule for updates that keeps accessibility and accommodation top of mind. |
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| Implement the accessibility and accommodation training. |
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3.2 The Built Environment
An accessible built environment is essential to ensure equitable access to and use of Pelmorex’s facilities. Ultimately, everyone should be able to fully perform their intended activities and functions without facing barriers within our facilities.
| Accessibility Plan Action Step | Action Taken |
| Establish and communicate, internally and to visitors, human processes for accommodating facility users where the existing built environment does not provide full accommodation. |
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| Ensure at least one accessible sink/refreshment station on each floor of Pelmorex facilities. |
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3.3 Information and Communication Technologies
Pelmorex’s IT department is responsible for sourcing for, and providing to, Pelmorex staff the ICT products and services they need, including those that are required to accommodate a disability. As such, it is an important piece of ensuring overall accessibility at Pelmorex.
| Accessibility Plan Action Step | Action Taken |
| Develop a process or procedure for updating PDFs and other documents to accessible versions. |
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3.4 Communication, Other than ICT
Pelmorex’s Communications team is responsible for internal (staff) and external (customers, viewers, Web and app users) communications and therefore plays an important supporting role in promoting accessibility and accommodation.
| Accessibility Plan Action Step | Action Taken |
| Provide communication training to any staff who are likely to communicate with people with disabilities as part of their role. |
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3.5 The Procurement of Goods, Services and Facilities
The goods, services and facilities procured by the organization can have a significant and direct impact on the current level of accessibility and accommodation within Pelmorex.
| Accessibility Plan Action Step | Action Taken |
| Develop a procurement checklist to ensure accessibility is considered for all acquired goods and services. |
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| Formalize and implement an approach to accessibility procurement budgets. |
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| Establish a supplier diversity program. |
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3.6 The design and delivery of programs and services (Website and Apps)
The reliance on our services for important, and often critical, weather information presents Pelmorex a significant opportunity to reduce barriers in Canada.
| Accessibility Plan Action Step | Action Taken |
| Select a vendor and implement the software audit. |
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| Resolve barriers/issues identified by the software audit. |
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3.7 Transportation
Pelmorex does not offer transportation services and therefore has nothing to report for this area of accessibility.
3.8 Licence Conditions and Requirements Under the Broadcasting Act
As a broadcast licensee Pelmorex, via The Weather Network and MétéoMédia discretionary services, is subject to and complies with a variety of conditions of licence and other requirements, expectations and encouragements aimed at removing barriers and ensuring our television services are accessible.
| Accessibility Plan Action Step | Action Taken |
| Identify options for training on-air hosts on how to speak in a way that is descriptive and understandable for all viewers. Implement the training for all on-air hosts and develop a schedule for training updates. |
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