The Weather Network strives at all times to provide our programming and services, and operate our business, in a way that respects accessibility and allows everyone to enjoy and benefit from our services equally.
We have established this feedback process to allow The Weather Network viewers and customers who have a disability or impairment to report to us directly any barriers they may encounter when accessing our services or interacting with us.
Our Director, Regulatory, Government and Affiliate Relations is responsible for receiving feedback on accessibility barriers and will help ensure such barriers can be addressed.
If you have a disability or impairment and are experiencing difficulty accessing or enjoying our services as a result, you can contact us by phone or email as indicated below.
Attn: Accessibility Coordinator
2655 Bristol Circle
Oakville, ON L6H 7W1
Phone: 905-829-1159 extension # 1329
If you include your name in your email or name and phone number in a voicemail we will acknowledge that we have received your feedback.
If you prefer to remain anonymous, simply do not include your name in your email or a phone number in a voicemail and we will not contact you. All personal information will be kept confidential unless you authorize us to share it with others.
This feedback process is only for viewers and customers who have a disability or impairment and are experiencing barriers when accessing our services or interacting with us. For general questions relating to our services, technical issues, content or products in general, please visit https://help.theweathernetwork.com/hc/en-us.
We can provide an accessible format describing this feedback process at your request.
Descriptions of this process will be provided in print, large print, electronic format that is compatible with adaptive technology, or potentially other formats that we agree on, within 15 days of your request.
Descriptions of this process will be provided in braille or audio format within 45 days of your request.