Frequently Asked Questions
Our most-asked questions about our website are listed below. For any topics not covered here, please feel free to contact us. We'd love to hear from you!
Where can I find...
Where can I find historical weather data?
Please refer to the Monthly tab. The monthly calendar contains past temperatures, rain and snow amounts, and temperature averages and extremes.
Historical Weather Data is not available for every location.
How do I change to Fahrenheit or Celsius?
You can switch to Fahrenheit or Celsius by clicking on the setting at the very top of every page on the right side on the desktop website, or at the bottom of the main menu on the mobile website (click on the "hamburger menu" icon at the top left).
Where can I find highway and roads information?
Visit our interactive maps for road and weather conditions! We have:
Where can I find my city's forecast?
There are several ways to locate your favourite city. You can use the search box and type in the city name, or you can also locate your cities on the home page map by panning and zooming the map and clicking on the weather icons to take you there. You can also save locations - these will display in the blue navigation bar at the top of every page.
Photo/Video Gallery Uploads
How do I submit my Photo/Video to The Weather Network?
- Select Menu
- Select Gallery
- Select "Upload a Photo" under the Photos section OR Select "Upload a Video" under the Videos section
- Sign in or create your account
- Upload your Photo/Video!
How do I edit or delete my Photo/Video upload?
Once a photo or video has been uploaded, it cannot be edited or deleted by the user. If you would like to remove your photos and/or videos from our system, please use the Contact Us page to submit your request. Please provide your email and the headline of your photo/video.
How do I sign-up for an Account?
To sign-up for an account, please click here
How do I unsubscribe from e-mail Alerts?
To unsubscribe, click the "unsubscribe" link at the bottom of The Weather Network emails.
Alternatively, login to your account and go to "My Alerts." Then, uncheck all locations and click the "Save" button.
Can I edit the default location on my homepage?
The Default Location is detected via your computer's IP address and cannot be edited. To return a more accurate location, click on the "Detect My Location" option on the homepage map beside the search bar.
"Recent Locations" cannot be edited; however, you can clear the cache on your browser to reset them.
My Saved Locations disappear when I exit out of the website.
The best way to save your locations is to create an account with us.
Weather Radar and Satellite Map
It is currently raining or snowing, but your Weather Radar is clear.
While this is not a usual scenario to experience, there could be a few reasons why you might not be seeing Radar image even though it is raining outside:
• Are you experiencing very light rain or drizzle? If so, then this is likely because light rain or drizzle has such a small raindrop size that it is very hard for the radar equipment to detect it. For that reason, very light precipitation does not show up on the radar imagery very well.
• Are you experiencing heavy rain/snow or a thunderstorm that has started very suddenly? If that is the case, then it is possible that the radar simply didn’t have enough time to detect the event. Thunderstorms (or short heavy bursts of rain) can develop very suddenly – sometimes in a matter of just a few minutes. Radar systems scan the sky for any precipitation every 10 minutes, and then it takes another few minutes to process the data and make it available as a ready-to-use image on our digital platforms. So if a burst of rain happened to form right over your area, you could experience some lag time before that rain can appear on the Radar imagery map.
• In addition to the above causes, just like any other technology, it is possible that Radars could experience occasional downtime, especially when there is scheduled maintenance. During this time no Radar imagery will be available in the vicinity of the Radar site.
The sky is clear, but your Weather Radar shows precipitation.
Sometimes buildings, clouds of bugs, or even some atmospheric anomalies within clear air will cause the radar equipment to interpret these objects as precipitation – we call this radar clutter. We have different technologies in place to get rid of most of the radar clutter, but sometimes it might show up on the radar map and mistakenly be interpreted as precipitation.
Your forecast is calling for rain/snow later in the day, but your Weather Radar is not showing anything coming to my area.
Our radar maps are great at tracking the already occurring precipitation for six hours into the future. One of their limitations however is that they cannot predict if a new storm is expected to form. If you are seeing rain or snow in the forecast, but nothing on the radar map, it is either because the rain is expected to occur later than six hours into the future OR the rain or snow hasn’t developed anywhere just yet.
Your forecast is not calling for precipitation, but your Weather Radar is showing a storm coming towards my area.
One of the limitations of radar is that it cannot predict if a storm is expected to dissipate or change in direction. The radar may be tracking an already developed storm over your area, while this storm is expected to either dissipate or change in direction.
Where can I find the Jet Steam/Weather Systems map?
The Jet Stream/Weather Systems map has been discontinued.
Can the Weather Radar detect clouds?
Our weather radar can only detect precipitation. Please refer to our Satellite Map layer to view cloud cover in your area.
What is the difference between the Weather Radar and the Satellite Map?
The Weather Radar ground-based instruments that detect precipitation that is falling from the sky (rain, snow, etc.).
The Satellites look down from space and are most commonly used to detect cloud cover.
Warnings & Alerts
What is the difference between a "Watch" and a "Warning"?
A watch is when there is potential for severe weather to develop. No action is required but you should be aware. A warning is issued when severe weather is happening in your area. It’s time to act to protect your life and property.
Watches, warnings and other alerts are issued by Environment Canada and other government agencies. We do not alter these messages.
Why do Red Alert banners get posted?
Alert banners are posted on theweathernetwork.com by government agencies, particularly when weather or other events are expected or occurring that could pose a threat to public safety, such as poor visibility, dangerous driving conditions and more. In some cases, the alert is considered high priority and appears in full on the page immediately. This is to ensure that website users are aware of the event. Once a user has seen this page, a “cookie” is assigned to the user to represent that the page was viewed. Going forward, the regular forecast page will appear with the alert banner at the top, until the alert ends or is updated and re-issued.
PC and iMac Desktop Application
Where can I download the desktop app for Windows 10?
We have phased out the development of our desktop app, and it is not available on Windows 10. For the most up-to-date weather and news, we recommend downloading our Android or iOS Mobile App or referring to our website.