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To our iPhone app users:

Thank you for upgrading to the new iPhone app.  We apologize for any difficulty you may be experiencing. We have identified inconsistent results for some users attempting to access our premium version through the iTunes App Store.  We are currently working both internally and with Apple on resolving the issue and hope to issue a fix shortly. We greatly appreciate your feedback and patience and will communicate updates as they come.

Today's Top Web Questions+-
Why have my saved locations disappeared?
Please note that we have made our website more secure. When this change was made, anyone signed in to their account became signed out. If you saved your locations while signed in to your account, simply sign in again and your saved locations will be displayed. If you saved locations without signing in, please re-save them. (Please note that any time your cookies are cleared, you will have to re-save your locations and any other settings, unless you sign in first. P.S., it's a free account!)
Why is my Safari browser giving me an error message?

A recent update seems to have caused this issue. The solution is to clear your cookies and cache for theweathernetwork.com within the browser. Please note - this will remove your saved locations if you are not signed in. (Sign up for a free account!)

Here are instructions for clearing the cache and cookies in Safari:

  • Go to Safari and click on Preferences
  • Choose Privacy
  • Click on “details” under the Cookies and website data section
  • Search for theweathernetwork.com and select it
  • Click Remove
Why do those red Alert banners get posted?
Alert banners are posted on theweathernetwork.com by government agencies, particularly when weather or other events are expected or occurring that could pose a threat to public safety, such as poor visibility, dangerous driving conditions and more. In some cases the alert is considered high priority, and appears in full on the page immediately. This is to ensure that website users are aware of the event. Once the alert page is closed, it will not appear automatically unless the alert is updated.
How do I change to °F or °C?

You can change to Fahrenheit or to Celsius on the desktop site either by clicking directly on the temperature next to the weather icon on the forecast page, or by clicking on the °C or °F at the very top of the page, in the grey bar.

On the mobile website please find these settings by clicking on the "hamburger menu" icon, and scrolling to the bottom of the menu.

What does the ∼ mean? (Example: ∼5 mm of rain)
The ~ (also known as a tilde) is a mathematical symbol that indicates "approximately".

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Pelmorex / The Weather Network
2655 Bristol Circle
Oakville, Ontario
L6H 7W1

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