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Frequently Asked Questions

Have a questions about our products, or perhaps how we forecast? Chances are, we've got the answer in the list below. If we don't, please feel free to contact us.
Web navigation and basic FAQs+-
How do I find my city forecast?
There are several ways to locate your favourite city. You can use the search box and type in the city name, or you can also locate your cities on the home page map by panning and zooming the map and clicking on the weather icons to take you there.
How do I get weather details like wind, barometric pressure, humidity, ceiling etc.?
As a weather expert, you like to see lots of information! Well, we’ve got it. Once you’re on your city forecast page and looking at the current weather, look just below the current observations. Additional details that are available for this location will be included here.
How do I see expected night time conditions in my long term forecast?
You can view the night time temperatures and conditions by clicking on the night link in the upper right corner of the 7 Days tab.
Where is hourly, 36 hours and 14 Day trend?
To help you better plan your day, we’ve put all the weather information right at the top of your forecast page. Simply tab through each forecast period to view the time and days you were looking for.
How do I change to Fahrenheit?
You can easily switch to Fahrenheit by clicking on the “F” at the very top of the page and to the right, next to "Sign In".
How do I use the new maps?
There are a few different ways. On the homepage you can put your cursor on top of a weather flag, which will provide more in-depth coverage on that area. When clicking on the flag, you’ll be brought to another page with weather information specific to that location.
On the forecast pages, you’ll find out satellite and radar map just below the forecast information. When clicking on the chevrons pointing downwards, the map will expand and show you the recent information and forecast radar for that location.
You can also see recent satellite, forecast and radar information, traffic flow maps for major roads and highways, as well as the current high level weather information for neighbouring cities and towns: these are accessible from the dropdown in the map module on the forecast pages, from the individual map pages, and from the navigation.
Can I set my favourite locations?
Absolutely! To get started, you can either ask theweathernetwork.com to find your location, or enter a PointCast location yourself.
To get a city-level forecast, click “Locate Me” locations at the upper right side of the page. Once we’ve determined your area, you’ll be asked to select the exact location you’re looking for and to click “Save”. Not only will you immediately go to that forecast page, but that location will be saved in the top right section of the site making it easier than ever to get the exact forecast you’re looking for.
Your 1 km weather service, PointCast, is also available. To get weather specific to your postal code, click on “Add Location” in the top right section of the site. At that time, enter your postal code or ZIP code and find the weather information for that specific location. This location will be saved in your favourites for your next visit to the site.
What do the ↓ and ↑ arrows indicate?
These arrows indicate that this particular area can be collapsed or expanded to fit your needs. Once you organize the site using these arrows, those settings will be saved for your next visit, or until you delete your cookies.
Can I reorganize the content? (What does the ☩ mean?)
Yes! To ensure the site fits the needs of your lifestyle, you can drag and drop the maps, news, gallery, or insider insights sections. In order to do so, click on the arrows and drag them on top or below other sections. You can keep doing this until the sections are organized to your liking.
Can I customize the site?
Yes, and that's what makes us so excited about it! Once you've saved locations, organized the sections and selected your favourite maps, theweathernetwork.com is ready to provide you with the reliable and accurate weather information in the way that you want it.
I like the weather images in the background. How do they work?
The background images of the site will change frequently to reflect the current weather conditions. If it's sunny, we'll display sunny skies. If it's rainy, you’ll have little droplets on your screen.
What happens when there's a weather alert?
We've done everything we can to keep you in the know. When a location is under a weather alert or a public alert, a red banner appears at the top of the location's page which links to an alert page containing all of the relevant information to the alert: alert details, live cameras, topical news stories, as well as storm tracking capabilities right from your desktop. If an alert is in effect for one of your saved locations, an icon appears in that location on your favourites bar.
When an alert is serious enough that we really need to make sure everyone knows about it, the alert page will be displayed automatically when you first go to that location's forecast page. You can still see the forecast page by clicking on “Close Alert Page” in the yellow banner.
Something odd happened on the site.
We're working through a few things and would love your feedback. To report something please contact us and describe your experience, so we can troubleshoot to the best of our ability.
I want to share my opinion!
And we want to hear it! Please share your opinion and tell us your thoughts.
I need to make an account.
Sounds good! Start by creating an account and you’ll be ready in just a few minutes to comment and upload photos and videos.
I’m having trouble logging in to my account.
Not a problem. You can use the password reminder page. If you are having another kind of issue with accessing your account, please contact us.
Weather icons+-
What do the weather icons mean?

u Light snow.

fn Mainly cloudy with a few clear breaks.

f Mainly cloudy with a few sunny breaks.

en A few clouds.

e A mix of sun and clouds.

cn Mainly clear.

b Mainly sunny.

an Clear.

a Sunny.

m Rain will fall heavy at times.

Moderate Rain Moderate rain is likely.

Light rain/Light showers Light rain may fall steadily, or as light showers.

Cloudy with Heavy Rain Cloudy periods with heavy rain showers.

Sun and Clouds with Chance of Rain A mix of sun and clouds with a chance of rain showers.

Few Clouds Slight Rain A few clouds with a slight chance of a light rain shower.

Mainly Sunny Chance of Light Rain Mainly sunny with a slight chance of a light rain shower.

Cloudy with Drizzle Mainly cloudy with drizzle.

Mist or Fog Areas of mist or fog.

Mainly Cloudy Light Snow Mainly cloudy with light snow.

Mainly Cloudy Snow Mainly cloudy with snow.

q Mainly cloudy with freezing rain.

p Mainly cloudy with a mix of snow and rain is possible.

k Cloudy skies.

jn Cloudy periods with a chance of snowfall.

j A mixture of sun and clouds with a chance of snowfall.

Blowing Snow Blowing snow.

hn Cloudy periods with a mix of rain and snow possible.

h A mix of sun and clouds with a mix of rain and snow possible.

gn Cloudy periods with a chance of rain and risk of a thunderstorm.

g A mix of sun and clouds with a chance of rain and risk of a thunderstorm.

Cloudy chance of rain and thunder Cloudy skies with the chance of rain and risk of a thunderstorm.

Commenting+-
1. Appropriate Comments
We’re trying to make theweathernetwork.com more dynamic than ever, and always love user participation. Several sections of the site welcome user comments, but we do need to keep some things in mind to ensure comments entertain, inform, question and motivate.
Please remember:
• Comments should stay focused on the subject. Off-topic postings may be deleted.
• Be polite.
• Avoid making negative comments about or toward a specific person.
• You may provide links to other areas of TheWeatherNetwork.com. As for external web addresses, we allow one per post, as text only, not as a hyperlink.
• One account per participant, please.
Please do not post:
• Lengthy quotes or excerpts - we want to hear your own opinion.
• Press releases and/or advertising.
• Personal contact information, including e-mail addresses, phone numbers and street addresses.
• Duplicate or repetitive comments.
• Argumentative remarks. Our commenting platform should be welcoming to all participants.
• Racist, sexist or otherwise offensive language.
• Personal attacks and defamatory statements.
• Copyright infringement (copying from other sources and websites without permission and attribution).
• Violations of someone’s privacy.
• Threats or the suggestion of committing a criminal act.
• Insensitive comments regarding the death or injury of people or animals.
• Messages in all CAPS (this makes it difficult to read and is commonly seen as yelling in a digital format).
Violating the above guidelines will result in the removal of your comment, and possibly the banning of your account.
2. How do I comment?
In order to comment, you have to login with either you Weather Network account, or your Facebook account – whichever you prefer.
3. Can I include personal information in comments?
Your display name, which links to your profile, will appear with your comment, and we may use your real name and city from your profile if we use your submission in our news coverage. However, contact information should not be part of your postings. In order to maintain your privacy, please do not share e-mail addresses, phone numbers or mailing addresses.
4. How are comments moderated?
Comments are activated automatically and are reviewed after being posted. Inappropriate words included in comments will be automatically replaced before the comment is posted.
Any comment may be removed if our guidelines are not followed. Please note that The Weather Network may decide to remove a comment that is deemed inappropriate – for any reason, at any time.
5. What if I see a comment I don’t like?
If you disagree with a posting, that is your opportunity to respond with your own comment. If you feel a comment has violated any of our guidelines, click on the "Report abuse" link found at the bottom of the comment, and we will investigate.
For more information, visit our Terms of Use page. These guidelines may be updated at any time.
Photos and Videos+-
1. How do I contribute a photo or video?
To contribute your own image, visit our Photos & Videos page and click on the orange "Upload" button near the top. On the "Login or Create an Account" page, enter your Email/Login and Password. If you have not contributed a photo or video before, you will need to create an account. Fill in the required fields and click "Create Your Account". After successfully logging in, fill in the form fields to describe your photo or video. Be sure to check the file format with the list of supported formats on the right side of this page. Click "Upload Now!".
2. How do I edit or delete photos from my account?
Once a photo or video has been uploaded, it unfortunately cannot be edited or deleted by the user. If you want one of your photos or videos removed from our system, use the Contact Us page to make a request. Please provide your Email/Login, the name of the photo or video and the date it was uploaded.
3. How do I report a spelling or grammar error?
While we take time to edit and proof our news stories, our writers do not edit the photos or videos submitted to the Photos & Videos section for spelling or grammar mistakes.
4. I can’t find my uploaded photos or videos. Is something wrong?
Uploaded photos and videos can take up to 24 hours to be reviewed and approved by our moderators. After 24 hours, try uploading the photos or videos again. If they do not display in the "My Uploads" section, please let us know using the Contact Us form.
5. Can I add comments to photos or videos?
Absolutely! We love it when our users comment on photos and videos. If you have an account with theweathernetwork.com or have a Facebook account, click "Log in" located below the photo or video’s description.
If you wish to sign in with Facebook, click on the “Sign in with Facebook” button located on the left. If you wish to sign in with your theweathernetwork.com account, fill in your e-mail and password on the right and click the “Login” button below.
If you do not have a theweathernetwork.com or Facebook account, click “Sign up” below the photo or video’s description and fill out the required fields.
Mobile+-
1. What is the "Follow me" functionality?
The application makes use of the GPS coordinates and shows you the weather for where you happen to be, without needing to select the location, state etc. The feature is called the 'Follow me' functionality. You can enable or disable "Follow me" from the Locations screen which is accessible by tapping the "i" in the right corner beside the location name. Want to learn more about the iPhone app? Watch our video tutorial.
2. What is PointCast?
PointCast technology delivers hyper local forecasts and weather information with precision and accuracy beyond compare. By providing your POSTAL code, ZIP code or by activating Follow me we can deliver a hyper local PointCast as close as 1km/0.6miles using your latitude and longitude. More PointCast information.
3. Why does my follow me city have the pin symbol?
The PointCast pin indicates the most local forecast is being provided. By enabling Follow me, we receive your latitude and longitude information and automatically deliver PointCast, a hyper local forecast and weather information as close as 1km/0.6miles. More PointCast information.
iPhone+-
1. I can't find more detailed current observation information, where is it?

To see detailed current observation data, tap the top portion of the screen near the sky conditions icon. The current observations screen will expand displaying wind speed & direction, humidity, pressure, visibility, ceiling, sunrise/sunset times, and yesterday's high/low temperatures.

The iPhone app is highly interactive so tapping weather data will often provide more detailed information. For city, golf, ski and airport locations, air quality, UV report and pollen data is displayed, for more information simply tap the report to see more details.

For school locations, school day forecast for to and from school is displayed and for park locations, bug report is displayed. To get more detailed bug information, tap the bug report. Tap the icon area again to return to the previous view. Want to learn more about the iPhone app? Watch our video tutorial.

2. How do I add a City, Park, School or Airport?

To add a location tap the "i" icon in the right corner of the screen beside the location name. The Location screen will open, you can add a location by tapping the "+" sign in the top left corner or by tapping the PointCast button in the bottom right corner of the screen.

If you tap the "+" sign, the search screen will open with a list of nearby locations. You can choose from these or search for a location using the search box. You can add a PointCast location by entering your Postal Code or US ZIP code, or search for cities, parks, schools, and airports by name. Tap the location you want to save. Postal codes can be entered with or without spaces and are not case sensitive. For example, you can enter K1A 0A9 or K1A0A9 or K1a 0a9 or k1a0A9, all combinations will give you Ottawa, ON, Canada K1A 0A9. ZIP codes must not include spaces.

Tap the "close" button in the top left corner to exit the Locations page and return to the forecast page. Want to learn more about the iPhone app? Watch our video tutorial.

3. What are the other features on this app?

All the cool features can be found on the dashboard which is accessible from every page by tapping the menu button Menu Button in the top left corner. From the dashboard you can access all content available in the application including: 14 day trends, Charts, Bug reports (with Parks), Pollen, Golf, and Ski to name a few. Want to learn more about the iPhone app? Watch our video tutorial.

4. What do the red and yellow alerts mean on the home screen?

As on TV and the Web, the red and yellow banners refer to severe or active weather. In the iPhone app, the most severe alert displays in the banner. Tapping on the banner will take you to the Alerts page which lists all current warnings and alerts. You can also tap on the warning or alert to get more details or on the "View alerts" button. If you are witnessing severe or active weather and want to submit a photo or video simply tap the "Snap a pic" button. To see the latest weather videos tap the "Watch live" video.

5. How do I see more short term weather information?

To see detailed weather data for the short term periods, tap on the period (i.e., Afternoon). The details page will open displaying wind speed & direction, humidity, P.O.P., rain and snow amounts as well as the hourly forecast for that period. You can tap the other short term periods (i.e., Evening) to see the hourly forecast for that period. This application is highly interactive, by tapping the individual hours, the data for that time will display above. To return to the forecast page, tap the "x" in the top right corner to close the page. Want to learn more about the iPhone app? Watch our video tutorial.

6. How do I find long term weather information?

The long term weather information now includes the next fourteen days. To see the long term data, on the forecast page swipe upward from the short term weather information.

To see more detailed long term data, tap the day you want to see. The details page will open displaying wind speed & direction, daylight hours, P.O.P., rain and snow amounts as well as the 14 Day Trend graph. You can move the 14 Day Trend graph back and forth to see all the days.

This version of The Weather Network application is more interactive, tap a specific day and the data will display above. To return to the forecast page tap the "x" in the top right corner.

Want to learn more about the iPhone app? Watch our video tutorial.

7. Where can I find the hourly forecast?
The hourly forecast is available on the Short Term details page for a short term period (i.e., Afternoon) to open the details page. This application is more interactive, by tapping the individual hours, the data for that time will display above. You can also access it from the dashboard by tapping Charts. The dashboard can be accessed from any page by tapping the icon in the top left corner. Want to learn more about the iPhone app? Watch our video tutorial.
8. How do I get the 14 Day Trend?
The 14 Day Trend is accessible from the long range forecast. Tap any day in the long range forecast and the details page will open. The 14 Day Trend graph is displayed at the bottom of the page. Improved interactivity allows you to move the graph back and forth through the 14 days and tapping an individual day will cause that day's forecast to display above. The 14 Day Trend is also accessible from the dashboard, the icon in the top left corner of every page.
9. Where do I find the satellite and radar maps?
Satellite and Radar maps are accessible from the dashboard, the icon in the top left corner of every page. Tap the Maps icon. Want to learn more about the iPhone app? Watch our video tutorial.
10. Can I get weather news and videos?
News stories and videos are accessible on the dashboard under News. As well, active weather and local forecasts are accessible from the dashboard under Video. Want to learn more about the iPhone app? Watch our video tutorial.
11. How do I remove a location?
To remove a location tap the "i" icon in the right corner of the screen beside the location name. The Location page will open listing all of your saved locations. Tap the "edit" button in the bottom right corner of the screen. The screen will change to "Edit" mode with a delete icon beside each location. Tap the location you wish to remove; a "delete" button will display. Tap the "delete" button and the location will be removed from the list. Tap the "done" button in the bottom right corner to exit the "Edit" mode and then tap the "close" button in the top right corner to return to the forecast page. Want to learn more about the iPhone app? Watch our video tutorial.
12. I can't delete a city unless I add another city first. Why?
The Weather Network app logic requires two locations be saved to the Locations List before one location can be deleted in order to ensure there is always a location being displayed. This logic applies regardless of whether "Follow Me" is enabled or not. Want to learn more about the iPhone app? Watch our video tutorial.
13. How do I report a problem or make a comment?
We are happy to hear from our users especially if they are experiencing technical difficulties. Please copy and paste the following email address and send us an email outlining the problem or comment. Please include which iPhone you are using. twnmobile@pelmorex.com
Android Phone FAQs+-
1. Why does my follow me city have the pin symbol?
The PointCast pin indicates the most local forecast is being provided. By enabling ‘Follow Me,’ we receive your latitude and longitude information and automatically deliver PointCast, a hyper local forecast and weather information as close as 1km/0.6miles.
2. The app is now called "The Weather Network application" instead of WeatherEye, why?
We have proudly renamed our applications "The Weather Network" so that it now shares its name with our other services available on TV and web that you are familiar with. It will also help with finding the application in the Android Market.
3. Why is my "Follow Me" location sometimes a location several kilometres away
The "Follow Me" function looks for the closest weather station to your current location based on distance which may not be the weather station in your city. For example, if you live in a large city the weather for that city may come from the local airport often located outside the city centre. As a result, depending on where you are located in relation to the airport, the closest weather station to may actually be in the neighbouring town.
4. I can’t find more detailed current observation information, where is it?

To see detailed current observation data, tap the top portion of the screen near the sky conditions icon. The current observations screen will expand displaying wind speed & direction, humidity, pressure, visibility, ceiling, sunrise/sunset times, and yesterday’s high/low temperatures.

The new app is highly interactive so tapping weather data will often provide more detailed information. For city and airport locations, air quality, UV report and pollen data is displayed, for more information simply tap the report to see more details.

For school locations, school day forecast for to and from school is displayed and for park locations, bug report is displayed. To get more detailed bug information, tap the bug report. Tap the icon area again to return to the previous view.

5. How do I add a City, Park, School or Airport location?

To add a location tap the "i" icon in the right corner of the screen beside the location name. The Location screen will open, you can add a location by tapping the "+" sign in the top right corner or by tapping the PointCast button in the bottom right corner of the screen.

If you tap the "+" sign, the search screen will open with a list of nearby locations. You can choose from these or search for a location using the search box. You can add a PointCast location by entering your Postal Code or US ZIP code, or search for cities, parks, schools, and airports by name. Tap the location you want to save. Postal codes can be entered with or without spaces and are case sensitive. For example, you can enter K1A 0A9 or K1A0A9 or K1a 0a9 or k1a0A9, all combinations will give you Ottawa, ON, Canada K1A 0A9. ZIP codes must not include spaces.

Tap the "close" button in the top left corner to exit the Locations page and return to the forecast page.

6. How do I move between saved locations?
All the cool features can be found on the dashboard which is accessible from every page by tapping the menu button () in the top left corner. From the dashboard you can access all content available in the application including: 14 day trends, Charts, Bug reports (with Parks), and Pollen to name a few.
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