Mobile

FAQs for WeatherEye

Anwsers

1. Which models will this application work on?

   All BlackBerry® models that have an Operating System of 4.1 and above will work.

2. How do I check the O/S of my device?

   Go to the BlackBerry® Options and "About". Under the details beside platform will be the O/S version.

3. How do I change my city?

   Go to the "Options" screen click on edit beside the city.

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5. How do I get my home-screen icon to change to show weather?

   Go to "Options" in the application and ensure that the check box for "display home-screen weather icon" has been checked.

6. How do I change the frequency of updates on the icon on my home-screen?

   Go to "Options" in the application and click on the default update setting "every 30 minutes". It can be changed to 1 hr, 2hr, or 4 hr.

7. My battery runs down quicker with the application open.

   Open applications will tend to use more battery power. Close the application if you are not using it.

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9. My application has disappeared, how do I access it?

   If you receive a message to download a new version of WeatherEye and decide NOT to re-boot your device it may cause you to lose the application. You will need to re-install the application by going through the sign-up process: theweathernetwork.com/mobile/weathereye. If you decide to update the application version always make sure you re-boot.

10. How much data is being used by this application?

    The average data used by the application is about 1 MB per month but can vary depending on usage.

11. What do I do if I stop getting data updates?

    Try the following:

    1. Go into "Manage Connections" on your BlackBerry deck and turn your "radio on" or "restore mobile network connections". Sometimes the radio will turn off when your battery is low.
    2. Open up the WeatherEye application, go into the Options screen, then click on "configure network settings" (near the bottom) then click on Automatic Detection. This should re-connect your settings.

12. I cannot install the application using the URL: http://weyebb.pelmorex.com/BlackBerry/

    Please ensure you do not have "www" after the http:// BlackBerry adds this in as a default setting.

13. My deck icon appears out of sync with current conditions

    If your device loses connectivity, the icon may not update with the current condition until you open the application.

14. Why does my city does not show data for Short Term and Long Term Forecasts?

    The WeatherEye does not provide forecasts for some international cities. We are working to extend our coverage.

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