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Mobile: FAQs for WeatherEye BlackBerry

Questions

WeatherEye Super App for OS 6.0 and above

  1. How do I get to the main menu?
  2. How has the main menu changed in the new Super app?
  3. How does the Auto-Locate function work?
  4. Can I disable the Auto-Locate function?
  5. With the Auto-Locate can I still add cities?
  6. Will the Auto-Locate function drain my battery?
  7. Will the Homescreen icon and / or the Auto-Locate function add to my roaming charges when I travel abroad?
  8. If I turn off the Auto-Locate function will I still see a city on my Homescreen?
  9. Can I find a US or international city using a postal codes?

WeatherEye for Blackberry OS 4.3 - 5.0

  1. Will WeatherEye work on my BlackBerry mobile device?
  2. How do I check my device’s OS/version?
  3. I downloaded WeatherEye and everytime I attempt to start the app, it opens the download page.
  4. How do I move the application from the ‘downloads’ folder to the home screen?
  5. How do I add a city?
  6. How do I change from Celsius or Fahrenheit and Kms or Mph?
  7. Can I access the mobile website from the application to check Flight Tracker or the Golf/Ski reports?
  8. Does the application support cities outside of Canada?
  9. I've added multiple cities to my options page. How do I access (toggle) between the cities?
  10. How do I get my home-screen icon to change to show weather?
  11. How do I change the frequency of updates on the icon on my home-screen?
  12. How do I pan/zoom on the Radar Map?
  13. How do I change the city on the ‘Maps’ page?
  14. How do I go back to ‘Current’ Condition Page from ‘Map’ Page?
  15. My battery runs down quicker with the application open.
  16. Hourly forecast shows no data available for US cities
  17. The ‘Short Term’ forecast for my city always shows ‘Data not available’?
  18. Who can help me if I have problems installing the service on my phone?
  19. I can't view the application in landscape mode (Storm)
  20. I'm having difficult installing the application from appworld.
  21. How do I uninstall the application?



Answers

WeatherEye Super App for OS 6.0 and above

  1. How do I get to the main menu?

    To access the main menu in the new Super app press the Blackberry key and the menu will display vertically on the left side of the screen.

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  3. How has the main menu changed in the new Super app?

    In addition to accessing the all the usual weather information, the new menu now allows you to add / delete cities without having to go to the Option page. As well, you can turn on/off the Homescreen icon and Auto-Locate functions.

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  5. How does the Auto-Locate function work?

    The first time the WeatherEye Super app is launched, the Auto-Locate function will find the closest city to your current location. The current conditions icon for the nearest location will display on the Homescreen.

    As you move around, the Auto-Locate will continue to update your location and display the current conditions on the Homescreen. When the app is launched, your current location will be the first city to display.

    If you wish to turn off the Auto-Locate, you can do so from the main menu by unchecking the Auto-Locate box. Please note, if you have not added any other cities, you will see only the swirl icon on the Homescreen. Once you have added a city, that city’s current conditions icon will display on the Homescreen.

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  7. Can I disable the Auto-Locate function?

    Yes, the Auto-Locate function comes enabled when the application is first downloaded. It can be disabled by clicking Auto-Locate on the main menu.

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  9. With the Auto-Locate can I still add cities?

    Yes, you can still add cities with the Auto-Locate function enabled. From the main menu, go to the Add City screen where you can now search for a Canadian city by entering a postal code, the city name or choosing from a list of locations near you.

    For US and international cities, enter the city name without state or country. The postal code search does not work for US or international cities.

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  11. Will the Auto-Locate function drain my battery?

    No, the new Auto-Locate function should not drain your battery as it only checks for your location and displays a small amount of information on the Homescreen.

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  13. Will the Homescreen icon and / or the Auto-Locate function add to my roaming charges when I travel abroad?

    Yes, like any application that updates automatically, the Homescreen icon and the Auto-Locate will add to your roaming charges. Before you go abroad, disable the Homescreen icon by going into the Options screen from the main menu and turning it icon off. Also disable the Auto-Locate function by unchecking the box on the main menu.

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  15. If I turn off the Auto-Locate function will I still see a city on my Homescreen?

    Yes, if you turn off the Auto-Locate function, you will still see a city if you have added any. The first city you added will be the city you see on the Homescreen.

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  17. Can I find a US or international city using a postal codes?

    No, only Canadian postal codes will work in the new Super app. To find US or international cities, you must enter the city name only. Do not include state or country.

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WeatherEye for Blackberry OS 4.3 - 5.0

  1. Will WeatherEye work on my BlackBerry mobile device?

    WeatherEye works on devices running BB version 4.3 and above. If you are using an OS below 4.3 please download the application OTA via http://blackberry.theweathernetwork.com

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  3. How do I check my device’s OS/version?
    • Click on the ‘Options’ icon
    • Select ‘About’
    • Check the Smartphone version (for eg. v.4.3 etc)

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  5. I downloaded WeatherEye and everytime I attempt to start the app, it opens the download page.

    New BlackBerry devices store applications in the ‘downloads’ folder. Look for the ‘downloads’ folder (showing the yellow arrow) on your home deck and you'll find WeatherEye stored in it.

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  7. How do I move the application from the ‘downloads’ folder to the home screen?

    To move application to home screen:
    1) Select WeatherEYE icon (in ‘downloads’ folder)
    2) Click on the BlackBerry Menu button (the paw)
    3) Click 'Move to folder'
    4) Select Home

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  9. How do I add a city?

    All settings can be found on the WeatherEye’s (application) ‘Options’ page. Just open the application, select ‘options’ and click ‘Add City’. The ‘City Search’ box will pop up. Enter the city name in the search box.

    Note: City search does not support Zip/Postal codes, abbreviated city names such as MTL, NYC, YYZ, Province, State, Country added to the city name OR punctuations (for eg. enter St John instead of St. John)

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  11. How do I change from Celsius or Fahrenheit and Kms or Mph?

    All settings can be found on the WeatherEye’s (application) ‘Options’ page. Simply open the application and select ‘option’. You can change unit by selecting the C or F buttons or Metrics (kms) or Imperial (mph) buttons.

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  13. Can I access the mobile website from the application to check Flight Tracker or the Golf/Ski reports?

    Yes, just click on the application menu and select the ‘www’ tab to access the mobile website for more information. If you need to return to the application, just use the 'back' button on your device.

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  15. Does the application support cities outside of Canada?

    Yes, the application covers over 6000 cities. In case your city is not available, please send us an email with the city name and country and we'll make every attempt to add your city to the list.

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  17. I've added multiple cities to my options page. How do I access (toggle) between the cities?

    To toggle between cities, click on the city box (next to the Logo) and select any city from the drop-down list. Application will show data for new city selected.

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  19. How do I get my home-screen icon to change to show weather?

    Go to "Options" in the application and ensure that the check box for "display home-screen weather icon" has been checked.

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  21. How do I change the frequency of updates on the icon on my home-screen?

    Go to "Options" in the application and click on the default update setting "every 15 minutes". It can be changed to 30 mins, 1 hr, 2 hr, or 4 hr.

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  23. How do I pan/zoom on the Radar Map?

    Short cut keys ‘1’ and ‘3’ are set to Zoom-out/ Zoom-in; Keys 5,7,8 & 9 can be used for panning. Click your trackball/touchpad for ‘Maps’ Menu.

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  25. How do I change the city on the ‘Maps’ page?

    Short cut key ‘4’ is set to change ‘Map’ city. To view more options double click the trackball/touchpad for ‘Map’ menu to pop up.

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  27. How do I go back to ‘Current’ Condition Page from ‘Map’ Page?

    Click on the BlackBerry menu (button icon) button and application menu will pop up at the bottom of the page. Select the current condition tab.

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  29. My battery runs down quicker with the application open.

    Open applications will tend to use more battery power. Close the application if you are not using it. Click the end button (red button) to close application.

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  31. Hourly forecast shows no data available for US cities

    The WeatherEye provides ‘Hourly data' for Canadian cities only. We are working on extending our coverage.

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  33. The ‘Short Term’ forecast for my city always shows ‘Data not available’?

    The WeatherEye does not provide ‘Short Term’ forecast for International cities. We are working on extending our coverage.

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  35. Who can help me if I have problems installing the service on my phone?

    Please send an e-mail to: mobile@pelmorex.com

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  37. I can't view the application in landscape mode (Storm).

    Currently, the application is only available in portrait mode.

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  39. I'm having difficult installing the application from appworld.

    You may need to uninstall the application and install/ download the application OTA from the link below:
    http:// blackberry.theweathernetwork.com and select the appropriate link for your OS.

    How to check my OS version

    • Click on the ‘Options’ icon
    • Select ‘About’
    • Check the Smartphone version (for eg. v.4.3 etc)

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  41. How do I uninstall the application?
    • Click on the ‘Options’ icon
    • Select Advanced options. Select applications.
    • Look for WeatherEye.
    • Delete application

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