Mobile: FAQs for WeatherDirect
FAQs for WeatherDirect
Questions
- What is a short code?
- What types of subscription services are offered by The Weather Network?
- How will I be billed for my services?
- I want to receive Weather forecast but don’t wish to subscribe to WeatherDirect. Can I get the service on-demand?
- What type of Weather forecast will I receive?
- How do I subscribe for the WeatherDirect, TextWeather Alerts?
- Will I receive Severe Weather Warnings with my WeatherDirect subscription?
- Why do I see text ads on my premium SMS services?
- Will I be charged a fee for sending a Text Message to one of your short codes?
- How do I change my city forecasts or my delivery times for WeatherDirect Text forecast service?
- How do I unsubscribe to WEATHERDIRECT?
- I forgot my password?
- Are there any long distance charges associated with this service?
FAQs for WeatherDirect
Answers
- What is a short code?
Instead of sending text messages to a 10-digit phone number, you send to a Short Code. These are five or six digits long and often spell a word or brand name. For example: 93284 (WEATH)
- What types of subscription services are offered by The Weather Network?
Subscription services include:
WeatherDirect: Daily Weather forecasts to your cellphone. WeatherDirect is priced at $0.15 cents per message. Click here to learn more.
WarningsDirect: Severe Weather Warning alerts to your cellphone. A monthly service fee of $3.00 applies. Click here to learn more.
- How will I be billed for my services?
All charges will be billed directly through your wireless carrier. If there are any concerns with regards to your billing, please contact your wireless carrier’s customer support team directly.
- I want to receive Weather forecast but don’t wish to subscribe to WeatherDirect. Can I get the service on-demand?
Yes, you can receive weather forecast as a one time request. To get the service on-demand send the city name (eg. Toronto) to the number 93284 (Weath). The service is charged at $0.25 per message.
- What type of Weather forecast will I receive?
You will receive detailed forecast for the day and a snap-shot of next day's weather. Detailed forecast comprises current conditions, "feels like" temperatures, snow/rain amounts.
If you wish to see changes to our format, we always welcome your comments and suggestions to make our Text Weather product even more user-friendly. Contact us here.
- How do I subscribe for the WeatherDirect, TextWeather Alerts?
You will need to log on to The Weather Network website and click on Mobile button to subscribe. Or just click here.
- Will I receive Severe Weather Warnings with my WeatherDirect subscription?
No, Severe Weather warnings is not a scheduled product. You will need to subscribe to this premium service separately. Click here to subscribe.
- Why do I see text ads on my premium SMS services?
In order to offer the messaging services, The Weather Network incurs regular costs in the form of carrier fees as well as towards technical and content management and maintenance. Text advertising allows, in part, to subsidize these costs.
- Will I be charged a fee for sending a Text Message to one of your short codes?
No, there are no charges to the activation verification message you send back to a product short code. Standard rates apply for commands such as STOP, HELP, INFO and Password.
- How do I change my city forecasts or my delivery times for WeatherDirect Text forecast service?
You can change your city forecasts or delivery times for your alerts by logging into your account as a current subscriber. Log in here.
- How do I unsubscribe to WEATHERDIRECT?
To unsubscribe to the WeatherDirect text forecast, you can reply with the word "STOP". Or send the word STOP to phone number # 93284 You can also modify/change or delete cities in your account by signing in as a current subscriber (box on right hand side).
- I forgot my password?
Click here to retrieve your password. It will be sent to you on your cell phone. OR send the word password to number 69896 and we’ll send it to you. The service is FREE.
- Are there any long distance charges associated with this service?
There are no long distance charges associated with this service, only the per message fee will apply to your account. However, data charges may apply when a url s clicked. All charges will be billed directly through your wireless carrier. If there are any concerns with regards to your billing, please contact your wireless carrier customer support team directly.
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