Help: The New Look of Weather

Help: The New Look of Weather

The New Look of Weather FAQs

Questions


The New Look of Weather FAQs

Answers

  1. I can't find my city anymore what can I do?

    With information for over 5,000 cities in Canada, the US and internationally and more being added all the time, making cities easy-to-find is always a challenge.

    Below are listed the most common ways to find any city you may be looking for:

    • Homepage Map / Canadian Provinces / Cities Links
      — On the Homepage, each of the orange dots on the map of Canada corresponds to a city and is a link to that city.
      — Beside the map of Canada is a list of Canadian cities that includes all provincial capitals as well as several other popular cities from across the country. Below the map is a list of the Canadian provinces and territories. These links connect to an index of the cities within each provinces or territory.
    • Search Box
      — The easiest and more efficient method for finding any location on our website is the Search Box. Simply type in the location name and go!
      — Once you have visited a location, it will display in the My Locations list of your 8 recently visited locations.
      — The Search Box is accessible on every page and is located to the right of the top menu.

      Search

    • Canadian / US / International Cities Lists
      — If you want to browse a list of cities, try to the Canadian, US or International Cities list. Links to these lists are located above the Search Box on every page.
      — Within the Canadian and US Cities Lists, the cities are listed by province and state.

    Keep in mind, if you visit the same city all the time consider bookmarking it. Bookmarking a page means your browser remembers the link so when ever you want to go to that page you simply choose it from your bookmarks or favourites list.

    To bookmark a page on our website, simply go to the page you want to bookmark and click the "Bookmark this page" link located in the Sharing Toolbox at the bottom of every page.

    Bookmark this page

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  2. The website is not displaying properly, what should I do?

    You may need to clear your browser cache and reload the website.

    Below are quick tricks to reload our webpage completely and bypass the cache, or clear your browser cache completely.

    Internet Explorer (PC)

    To reload a page and bypass the cache:

    • Either: Hold the Ctrl key, and press F5.
    • Or: Hold the Ctrl key, and click the Refresh button on the Start bar.

    To completely clear the cache:

    Internet Explorer 7

    • Click "tools", "Delete Browsing History", and then "delete all". Make sure to click on the checkbox also delete settings stored by add-ons. Then click OK.

    Older versions of Internet Explorer

    • Click on 'Tools' and then 'Internet Options' and choose the 'General' tab. Then click on "Delete..." under "Browsing history". In the 'Temporary Internet files' section, click 'Delete Files...'. You will then get a dialogue box asking if you want to delete just the temporary files, or all offline content. Choose the latter and click 'OK'.


    Firefox (PC and Mac)

    To reload a page and bypass the cache:

    • either: Press both Shift and Ctrl and then press R. (Alternatively, hold down the Ctrl key, and press F5.) On a Mac, use the Command key instead of Ctrl.
    • or: Hold down the Shift key, and click the Reload button on the navigation toolbar.

    To completely clear the cache:

    • Click on 'Tools' menu, select 'Clear Private Data'. Check "Cache" then click on the "Clear Private Data Now" button.


    Safari (Mac)

    To reload a page and bypass the cache:

    Version 3 or newer:

    • either: Hold down the Command key, and press R.
    • or: Click the Reload toolbar button.

    Version 2 or older:

    • either: Hold down the Command and Shift keys, and press R.
    • or: Hold down the Shift key and click the Reload toolbar button. (This may not work in all versions of Safari)

    To completely clear the cache:

    • From the 'Safari' menu, choose 'Empty Cache...' or hold down the Option and Command keys and press E.

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  3. Where did the vertical navigation bar go and why?

    Vertical navigation bars are a common navigation style that theweathernetwork.com has used for many years. As our website grew the list of links in the vertical navigation bar continued to grow until it became quite long. Feedback we got from our users suggested that the list was becoming too long and it was often difficult to find the links people wanted.

    We decided to move to a horizontal navigation bar with dropdown menus in order to make links easier to find and to open up more space on the page.

    As before, our website is divided into 6 sections: Weather, Travel, Roads, Home & Garden, Activities and Health & Environment. These sections make up the new horizontal navigation bar with dropdown menus listing the pages within each section.

    All the links from the vertical navigation bar have been incorporated into the new navigation.

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  4. I liked your site before. Why did you change it?

    We are always trying to make our website better for you! On a regular basis, we ask users what they think is working and not working on our website.

    Feedback we got from our users suggested that the vertical menu was becoming too long and it was difficult to find the links people wanted.

    Moving the menu to the top of the page opened up space on the page so we took the opportunity to freshen up our layout making it cleaner and easier-to-read.

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  5. I am having difficulty finding the page I was looking for using the new navigation, what do I do now?

    If you can’t find a page on the new horizontal navigation there are 2 options:

    • Search Box - if you are looking for a page associated with a specific location (i.e., a city, park or golf course) enter the name or part of the name into the search box. You will get all of the cities, attractions, golf courses, parks, schools and airports with at name.
    • Site Map – the site map lists the main pages within our website. The pages are organized by major section so when you find the page you are looking for you will see what section it belongs to for the next time you come to the website.

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  6. I used the Search Box and got an error message, why and what do I do now?

    There are 2 possible messages that you could receive from the Search Box:

    • "No locations have matched your search criteria."
      If you received the above message, you have entered a word or group of words that do not match one of our locations. The Search Box looks for places such as cities, attractions, parks and golf courses. Try entering just one word and see if you receive more results. We have over 3,000 Canadian cities and many more parks, schools and ski hills. You may be searching for a place that we do not yet have. If so, please let us know and we will look into adding it.
    • 404: Page Not Found
      The "404 Page" is the traditional web error page. If you received this page an error has occurred in the search process. You can try your search again or try using the horizontal menu to find what you are looking for. If the problem persists, please let us know so we can fix the problem.

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  7. How do I delete cities in My Locations search?

    To delete the cities listed in the My Locations dropdown, you must clear your cookies.

    Internet Explorer - go to Tools on the main menu and click Internet Options. Under Browser History, choose Delete and click the Delete Cookies button. Keep in mind this will delete all of your cookies not just for theweathernetwork.com.

    Firefox – for 3.01, go to Tools on the main menu and choose Clear Private Data, check Cookies and click Clear Private Data. For older versions on Firefox, go to Tools on the main menu and choose Options. Choose Privacy and under Private Data click the Clear Now button.

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  8. I want to see the temperature in Fahrenheit, how do I do that?

    By default, all data pages on theweathernetwork.com display in Celsius. If you prefer Fahrenheit, simply click on the F beside the Current Temperature on any city page.

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  9. Where do I go to subscribe to WeatherDirect email or make changes to my subscriptions?

    To login into your account to subscribe, change or unsubscribe to email products, simply click on the Login button in the User Toolbar just about the main menu. For more about our subscription products go to the bottom of any page!

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  10. I want to make a page my homepage, how do I do that?

    We have added a Sharing Toolbar to all pages that allows you to share, bookmark, print and make your homepage all the pages on our website. Located at the bottom of the content above the footer, simply click Make this my homepage.

    Please note, this function is only available for Internet Explorer users. Firefox and other browsers do not support this functionality.

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  11. How do I print the page?

    We have added a Sharing Toolbar to all pages that allows you to share, bookmark, print and make your homepage all the pages on our website. Located at the bottom of the content above the footer, simply click Print this Page and a printer dialogue box will appear. Once you click "ok" the page will print.

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  12. What is social bookmarking?

    Social bookmarking allows users to share content across the internet. It is now possible to email someone a link to a page, post links to content on your Facebook page, or submit a page to Digg.com. This allows users to share and promote content they really like.

    Though our new Sharing Toolbar theweathernetwork.com allows users to easily do the following:

    • Send this page to a friend
    • Share this page through
      —Facebook
      —Google
      —Digg
      —Del.icio.is
      —as well as adding it to your favourites

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  13. How do I submit a photo or video to the website?

    We love receiving photos and videos from our users. These images often end up on our website or on TV. As we expand our Your Weather section, watch for more and easier ways to submit your photos and videos as well as more opportunities to see your great images on the website!

    Right now, to submit a photo or video for our Your Weather section, go to theweathernetwork.com/users/. Complete the form and upload your images and videos!

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  14. Will the new look impact dial-up users?

    Changes to the code have resulted in lighter and faster loading pages throughout the website improving the experience for dial-up users.

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  15. Will the new look work on all browsers?

    We have tried to build theweaternetwork.com to work on as many of the most used browsers as possible. Ensuring the web pages function on beta or test versions browsers (i.e. Google's chrome) or older browsers (i.e., IE 5.0) is simply unfeasible.

    Below is a list of the browsers we support - the site may work on other browsers, if so great! We cannot guarantee it will do so indefinitely.

      PCs

    • Microsoft Internet Explorer 7.0
    • Microsoft Internet Explorer 6.0
    • Firefox 3.0
    • Firefox 2.0.0.1
    • Safari 3.1.2

      Mac

    • Safari 3.1.2
    • Firefox 3.0
    • Firefox 2.0.0.1

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  16. Why is the New Look fixed width instead of fluid or elastic width?

    Fluid or elastic web pages resize to fit the screen resolution of each computer. This flexibility creates problems for web designers when they come to layout content on the page as different screen sizes will change the way the page looks.

    In order to provide a more consistent presentation across multiple browsers we decided to move to a fixed width layout. The site is now fixed width to accommodate the 1024x768 resolution which represents the majority of our daily visitors.

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  17. Is the website optimized for mobile phones including the new iphone?

    We have a mobile-friendly website is located at mobile.theweathernetwork.com.

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  18. Is the new website complaint with W3C accessibility?

    We are constantly working to ensure our website is as accessible to as many people as possible. In our New Look, the move to cascading style sheets and xhtml significantly improves our accessibility and compliance with the W3C standard.

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  19. Will I lose my bookmarked pages when the new website launches?

    No. Bookmarked pages or pages you have made your homepage will not be affected by the launch of the New Look.

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  20. Some of the links from the old left-hand menu have moved where did they go?

    The Conversions tool and the Glossary have been moved to the bottom of every page to make them easier to find.

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