Desktop: WeatherEye Mac FAQs

1. How do I get the latest WeatherEye?
   The WeatherEye can be installed from the Mac App Store. Read below for more details or click here to access the App Store directly.
2. Where's My Weather Info?
   Having trouble seeing any weather for your city - see our list of possible reasons and ways to fix it.
3. How to I change my city or other default settings?
   Here is a list of all your options for personalizing the WeatherEye to suit you.
4. What can the WeatherEye do?
   View our comprehensive list of all the features you will find in your WeatherEye
5. Security and Privacy
   Your privacy and the security of your computer is very important to us, please read more about how we built the WeatherEye to make sure your PC is safe.
6. Advertising
   Yes, there is advertising on your WeatherEye. Let's talk about it.
7. How do I uninstall WeatherEye?
   We are sorry we have not met your expectations, below are instructions to uninstall your WeatherEye.
8. I want to tell people about the WeatherEye, do you have a link I can send them?
   We have created this handy "SHARE" button that links directly from your WeatherEye!

1. How do I get the latest WeatherEye?
• You can install the WeatherEye for the first time directly from the Mac App Store. After you have installed the WeatherEye the latest version will be pushed as an update through the Mac App Store directly to your Mac dock as indicated by the icon below. Click yes to update your App as indicated by this icon.

Back to top

1. Where's My Weather Info?

Back to top

1. How do I change my city or other default settings?


• The preferences menu, accessed by clicking on the gear icon, will allow you to change your city. Once chosen, you can access advanced settings for your city. Please see images below.













Advanced settings include:

• Display on Startup (Default) - this means that each time your computer restarts, your WeatherEye will launch the full window on your screen with the latest weather information.
• Always On Top (Optional) - this means your WeatherEye, will also be on top of any document, email or website you have open on your computer screen. You can always minimize the applications by pressing the large red (X).
• Hide After (Options) - this means you can request that the WeatherEye automatically close after a certain period of time. It essentially minimizes itself. Good job WeatherEye!




Back to top

1. What can the WeatherEye do?

TAB	FEATURES
TODAY	The TODAY tab features your current conditions and short term information for your selected city. It features temperatures, conditions, wind, pressure, UV readings, feels like temp (when applicable), Probability of Precipitation (P.O.P), humidity.
5 DAY	The 5 DAY TAB features the conditions, hi/lo temperatures, P.O.P and Quantity of Precipitation (Rain/Snow Expected) for the next 5 days.
HOURLY	The HOURLY tab features the hour by hour conditions, expected temperature and P.O.P for the next 12 - 24 hours. To see the next 12 hours within this tab, click on this link.
14-DAY	The 14 DAY tab features the 14 day trend of hi/lo temperatures and conditions for the next 14 days for your selected city. To view this information in a graph within the WeatherEye, click on this link.
SATELLITE AND RADAR	The SATELITTE AND RADAR tab shows radar precipitation, cloud cover and forecasted precipitation for your region. The application is zoomed in at 60km with your selected city centered on the map. This should be optimal for viewing your region. If you would like to see other parts of your area, the map controls will allow you to change your zoom and click and drag the map. The ROAD / AERIAL links will allow you to change the background of your map. You can also stop, pause, rewind and fast forward the imagery using these controls.
VIEWER PHOTOS	The VIEWER PHOTOS tab will showcase a gallery of local photos submitted by The Weather Network audience members. Click on each picture to enlarge it for better viewing.
VIDEOS	Our VIDEO tab features forecast videos from The Weather Network. Choose your preferred video by highlighting the thumbnail; then click PLAY on the video player.
TOP STORIES	At the bottom of most tabs, TOP WEATHER NEWS STORIES are featured. By clicking on the link, you can open a window to read the entire story.
ACTIVE WEATHER	The WeatherEye can be critical to watching ACTIVE WEATHER in your community. In the case of Active weather or warning for your area, the WeatherEye temperature icon will flash red. As well, a banner will feature the warning across the top of your application window. This will click through to TheWeatherNetwork.com for the full details.

Back to top

1. Security and Privacy
• The WeatherEye is not spyware or malware or adware.
• The WeatherEye has completed the rigorous testing and approval process by Apple and is certified by the App Store as well as The Weather Network to be safe for use by your Mac
• We do not download any “unwanted extras” to your computer
• The weather information comes directly from The Weather Network servers located in our head offices at Oakville ON and Montreal QC, Canada.
• The secure and safe operation of your WeatherEye is of upmost importance to us; please let us know if you are unsatisfied with your service in any way. Contact Us
• For more information, please visit our Privacy Policy

1. Advertising

We sell advertising on your WeatherEye to National, local and community based organizations. Our advertising materials have to meet standards set by the Internet Advertising Bureau (IAB Canada) and we try to ensure that the advertising you receive is of value toyou, our most important customer. If you have any concerns about a message you have seen, please contact us here.

1. How do I uninstall the WeatherEye?

We are sorry we have not met your expectations, below are instructions to uninstall your WeatherEye. Please quit the application. Please use Finder to access the Application Folder. Click on the WeatherEye icon in your Applications Folder and drag it to the trash. This should remove all files related to The WeatherEye.

1. I want to tell people about the WeatherEye, do you have a link I can send them?

You can easily click on the Facebook, Twitter or Email icons to send information about the WeatherEye app to your friends. We are glad you like it!