1. I’m having problems downloading the TrafficEye application. How do I get it?
2. When I downloaded the TrafficEye, I also got a program called Silverlight 2.0, what is Silverlight?
3. I’m having trouble finding my city, how do choose it?
4. Why are there so few cities that you can choose from?
5. When I downloaded the TrafficEye, I was prompted to enter my email, why and what are you going to do with this information?
6. My TrafficEye says it is connecting but it is not showing any traffic data for my city?
7. Is TrafficEye available for Mac or Linux operating systems?
8. How do I move the map?
9. I don’t like the map view toolbar over the map, can I hide it?
10. How to I change the view between Traffic Flow and Highway Conditions?
11. How do I know what the coloured lines mean for Traffic Flow and what is the speed?
12. What does the colour grey mean in traffic flow with "No Data"?
13. What does the colour orange mean on the map?
14. What do the colours on the Conditions map mean?
15. Why do I only see Conditions in the fall/winter time?
16. How do I see the traffic cameras on the map?
17. How do I see the image behind the camera icon?
18. Why do I have to zoom in to see more cameras?
19. Why is there no image in my camera?
20. What are "My Cameras"?
21. How to I add a camera to "My Cameras"?
22. How do I enlarge the camera image?
23. How do I view all my saved cameras?
24. How do I see the traffic incidents on the map?
25. How do I see a description of the incident?
26. Why do I have to zoom in to see more incidences?
27. How do I change my current city to view information on a different city in the TrafficEye application?
28. Can I view weather information on more then one city?
29. I want to personalize the map so I can view the same roads everyday, how do I save the map view?
30. How do I change the temperature from Celsius to Fahrenheit?
31. Is TrafficEye available in French?
32. I tried to download the TrafficEye and it says that I do not have System Administrator access, what does this mean?
33. My computer works on a Proxy server, can I use the TrafficEye?
34. Why are there advertisements on the TrafficEye?
35. How do I get the long term forecasts for my city?
36. How often is the weather and traffic information updated?
37. Does TrafficEye contain Spyware?
38. When I start my computer, the TrafficEye opens but there is no information, why?
39. How can I let my friends and family know about TrafficEye?
40. How do I uninstall TrafficEye?
41. Norton Internet Security Suite and installation of the TrafficEye.
42. My default browser is Firefox but TrafficEye opens windows in Internet Explorer when I click on the links?

FAQs for TrafficEye

Answers

1. I’m having problems downloading the TrafficEye application. How do I get it?

   There are several reasons why you may be having trouble downloading TrafficEye:

   • You must click “RUN” to start the installation of the TrafficEye application on a PC Windows operating system.
     
     
     
     
   
   
   • You must have administrative access to download any applications to your computer. If you are unsure if you have administrative access please refer to your Operating System manual or speak with your IT support team. Alternatively, you can prompt the TrafficEye installer to load the application onto your desktop files. In some instances, the application can run from here but you will need to enter this information during the installation process, please see picture below. Click change and enter new location for files.
     
     
   
   
   • If you are operating with Windows Vista you may encounter additional Account User Control security screens and pop-ups. This is an element of the security settings with Windows Vista and will delay your download process slightly. Please be patient and click "CONTINUE" and/or "ALLOW".
   • Are you connected to the Internet? An active internet connection is required for the TrafficEye to get updated data from our servers.
   • Do you have a compatible operating system with our TrafficEye application? Windows XP or Vista operating system is required to operate this application.
   • TrafficEye also requires Microsoft Silverlight 2.0 to run on your Operating System. This run-time is bundled with TrafficEye for those users who don’t already have Silverlight 2.0 installed. You have to accept the license agreement that is mandatory by Microsoft to complete the installation.
     
     
   
   
   • There could also have been an error installing Silverlight 2.0 or you could have an earlier version of Silverlight that did not update. Try removing any TrafficEye and Silverlight programs from your Program Files in your C://Drive and install again. For more information on Silverlight, click here.
   • When we release a new version, it takes several days to update all of our customers. If you have received a prompt to upgrade but have clicked "later" it may take some time before you see the prompt again. If you want to access the latest version quickly, you can install it from here.

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3. When I downloaded the TrafficEye, I also got a program called Silverlight 2.0, what is Silverlight?

   Microsoft® Silverlight™ is a cross-browser, cross-platform, and cross-device plug-in for delivering the next generation of media experiences and rich interactive applications for the Web. TrafficEye requires Silverlight to run on your computer. More information can be found here.

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5. I’m having trouble finding my city, how do choose it?

   When you download the TrafficEye application you will be prompted to choose your city in the Options menu. Start typing your city name and hit “ENTER” or click on the drop down menu. When your selections have all been set to your preferences, click "SAVE".
   
   

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7. Why are there so few cities that you can choose from?

   The traffic data comes from various sources throughout the country, while we have traffic cameras and highway conditions for most areas and cities in Canada, our traffic flow and incident data is limited to the Greater Toronto Area at this time. We are working diligently with municipalities, transportation and police authorities to provide data for major cities across Canada and will expand as the data becomes available. In the meantime, you can scroll the map across the country if you wish to view Highway Conditions and Cameras outside the GTA.

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9. When I downloaded the TrafficEye, I was prompted to enter my email, why and what are you going to do with this information?

   This information is always optional to complete but does help us in our research and development. This information is not connected to you personally; it is combined with the results of thousands of other users to allow for overall audience results. If you are concerned about the usage of this information, please refer to our privacy policy. Any personal information we gather is never distributed to any outside vendors or agencies without explicit consent from you. If you opt to give us your email, you may be contacted from time to time to participate in optional research surveys form The Weather Network.

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11. My TrafficEye says it is connecting but it is not showing any traffic data for my city?

    There are several reasons why you may not be seeing weather data:

    • Are you connected to the Internet? An active internet connection is required for the TrafficEye to get updated data from our servers.
    • Do you have a compatible operating system with our TrafficEye application? Windows XP or Vista operating system is required to operate this application.
    • The TrafficEye is scheduled to call for data at certain time intervals throughout the hour, to manually call for new data, click on your application when it is expanded and then hit SHIFT F5. Your TrafficEye will get the latest information available from our servers.
    • To service over 2 Million application users, we serve our weather and traffic data from a large network of servers. If one of the servers is having issues you may not get updated data immediately. By manually calling for new data by clicking on your application when it is expanded and then hit SHIFT F5; alternatively, you could minimize and maximize the application, by doing this, the application should retrieve data from one of the operational servers. If you are still having issues after a significant period of time, please contact us here and we will address your concerns as quickly as possible.

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13. Is TrafficEye available for Mac or Linux operating systems?

    TrafficEye is available for Mac. Please click here to go to this product page, however, it has not been compiled for earlier Windows or Linux operating systems.

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15. How do I move the map?
    1. By using the map view toolbar scroll wheel and "+" "-" icons, you can move the map according to your desired direction and zoom level.
    2. OR, place the curser on the map, left click and drag the map with your mouse. Release the click button to stop moving the map.
    
    
    

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17. I don’t like the map view toolbar over the map, can I hide it?

    By clicking on the chevron/arrows at the end of the toolbar, it will collapse. You can maximize the map view toolbar again by clicking on the arrows.
    
    
    
    
    
    

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19. How to I change the view between Traffic Flow and Highway Conditions?

    There is a radio button on the map view toolbar that will allow you to switch between Traffic Flow and Conditions by clicking on the appropriate button. The map will not display both flow and conditions at the same time due to competing coloured lines.
    
    
    

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21. How do I know what the coloured lines mean for Traffic Flow and what is the speed?

    When you have toggled onto Traffic Flow with your map view toolbar, there will be a legend at the bottom of the map that indicates the association between the coloured lines and the speed. If you roll over the coloured squares in the legend, the approximate speed in km/hr for each colour will be displayed.
    
    
    

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23. What does the colour grey mean in traffic flow with "No Data"?

    The traffic flow is determined by speed sensors embedded in the road. Occasionally, these sensors may be deactivated due to weather conditions, traffic incidents or construction. The maintenance of the sensors is monitored and services by the municipality. If there are grey lines on the road that means the sensors are not receiving or sending speed data for that road segment.

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25. What does the colour orange mean on the map?

    The colour orange is the default colour of the major roads as identified in Virtual Earth mapping software. This colour is not customizable and comes standard with the Virtual Earth software.

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27. What do the colours on the Conditions map mean?

    When you have chosen to view Conditions on your map view toolbar, a legend that relates to the colours on the map will appear at the base of the map view.
    
    

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29. Why do I only see Conditions in the fall/winter time?

    The Road Conditions is currently a seasonal product that is particularly relevant during the fall and winter months in times of heavy precipitation periods. This data is available across Canada. Zoom out on your map to view Conditions for areas outside of the Greater Toronto Area.

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31. How do I see the traffic cameras on the map?

    By clicking on the button beside the “Cameras” in the map view toolbar, the camera icons will show up on the map at their location points.
    
    

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33. How do I see the image behind the camera icon?

    Roll over the camera icon with your cursor/mouse and the camera image will pop up.
    
    

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35. Why do I have to zoom in to see more cameras?

    On some zoom levels there are so many cameras that they cannot all be displayed on the map, in these cases, one camera may represent several on a closer zoom level. Click on the camera to zoom in closer on the map to see the images.
    
    
    
    
    

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37. Why is there no image in my camera?

    The cameras are owned and serviced by the local municipalities, occasionally the cameras may go down due to weather conditions or maintenance. The cameras will be back online as soon as they are fixed.

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39. What are "My Cameras"?

    We have over 700 Traffic Cameras available nationally and over 160 located in the Greater Toronto Area. The "My Cameras" section allows you to save 10 of your favourite cameras along your preferred route to access easily. To open the "My Cameras" section, click on "OPEN MY CAMERAS".
    
    

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41. How to I add a camera to "My Cameras"?

    Once you have located a preferred camera for your driving route or desired location, click "Add to My Cameras" at the bottom of the image. This will automatically populate the My Cameras section will the image.
    
    
    

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43. How do I enlarge the camera image?

    To enlarge the camera image click "View Full Size" at the bottom of the image. Click "CLOSE" to return to the map view.
    
    
    
    
    

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45. How do I view all my saved cameras?

    Click on the "Open My Cameras" section bar and the saved thumbnail images of your cameras will load. Press the white arrows on either side of the first and last thumbnail to scroll through. To enlarge any particular image, click on the image itself. To close your “My Cameras” section, click "Close My Cameras" on the section bar.
    
    

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47. How do I see the traffic incidents on the map?

    To view traffic incidents on the map, click on the button beside incidents. You can view both traffic cameras and incidents on the map at the same time but it might decrease the performance while scrolling the map due to increased amounts of data.
    
    

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49. How do I see a description of the incident?

    Roll your cursor over the red incident icon to view the description; it will pop up over the map view.
    
    

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51. Why do I have to zoom in to see more incidences?

    On some zoom levels there are so many incidences that they cannot all be displayed on the map, in these cases, one incident icon may represent several on a closer zoom level. Click on the incident icon to zoom in closer on the map to see the images. You may have to zoom in to the closest level.
    
    

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53. How do I change my current city to view information on a different city in the TrafficEye application?

    There are two options:

    • With TrafficEye open, click on the "Options" tab located near the top right of the application window then enter a new city in the search bar. Click on your preferred city from the drop down menu results. Once you have selected the city, click "SAVE".
    • Using your map tool bar or by clicking and dragging the map, you can move the map to a different city view.

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55. Can I view weather information on more then one city?

    On some operating systems you my be able to download multiple TrafficEye applications and have them running on your desktop. Otherwise, you can change the city in the Options Menu or scroll the map to view your desired location. Please refer to questions #8 and #27 for more information.

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57. I want to personalize the map so I can view the same roads everyday, how do I save the map view?

    Once you are viewing your preferred view of the traffic map, click on "SAVE AS DEFAULT MAP", this view will load each time you open your TrafficEye from the minimize state until you click "SAVE AS DEFAULT MAP" again.
    
    

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59. How do I change the temperature from Celsius to Fahrenheit?

    With TrafficEye open, click on the "Options" tab located near the top right of the application window, locate the buttons that show Celsius and Fahrenheit. Click on the unit you would like to use then click "SAVE". NOTE: If you have more then one application, you must edit each TrafficEye preference separately.

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61. Is TrafficEye available in French?

    Unfortunately, due to some limitations in traffic data information, the TrafficEye is available in English only. We are actively trying to make the product available for French users as well. We will publicize the release when it is available.

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63. I tried to download the TrafficEye and it says that I do not have System Administrator access, what does this mean?

    The TrafficEye application is designed to automatically place the required files to run the program within your C:/Program Files. If you are not authorized as the system administrator you will be prompted to place the files elsewhere. The files can then be stored on your desktop and the application should run accordingly. If you are still having issues installing, please speak with your service provide or IT professional.

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65. My computer works on a Proxy server, can I use the TrafficEye?

    TrafficEye works with an embedded browser, if your Internet browser settings are set to work behind your proxy server you should have no issues running the TrafficEye application.

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67. Why are there advertisements on the TrafficEye?

    We do sell some additional advertising on the TrafficEye to maintain the product and continue the software development and future growth to make it more serviceable to our users. If you have any preferred advertisers that appeal to you, and/or that you would like to see offers from any of our online products, please send us your comments.

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69. How do I get the long term forecasts for my city?

    When the TrafficEye is open, the city name at the top of the application or LONG TERM FORECAST is a direct link to the city page on TheWeatherNetwork.com. This will provide you with any additional weather information you may require. You may also link to weather warnings, weather maps and additional travel information available from TheWeatherNetwork.com.

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71. How often is the weather and traffic information updated?

    The weather observation data is updated as often as every half and hour and can also be automatically refreshed if you press refresh button in the top right corner of the application or SHIFT F5 on your keyboard while the TrafficEye application is in the Maximized Position. The traffic information is updated as often as every 2 mins. Please note that your application will not call for data when it is in the minimized state. It will refresh when you maximize or click on the car icon in your system tray.
    
      Minimized State
    
      Refresh Button

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73. Does TrafficEye contain Spyware?

    NO, TrafficEye contains no Spyware. All information and communication flowing through the TrafficEye application comes directly from The Weather Network. We are in no way connected to any of your other computer systems or files. For more information, please review to our privacy policy.

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75. When I start my computer, the TrafficEye opens but there is no information, why?

    The TrafficEye gathers the most up-to-date traffic observations from our data via the Internet. Your computer must be connected to the Internet to receive traffic data. Also, depending on your speed of bandwidth, the connection may not be ideally optimized for fast data exchange between servers.

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77. How can I let my friends and family know about TrafficEye?

    Think a friend or family member would benefit from having access to up to date traffic information directly from their desktop? Clicking on the "SEND TO A FRIEND" link located at the bottom right of TrafficEye will send an invitation email with information your friends and family about the benefits of TrafficEye from The Weather Network.

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79. How do I uninstall TrafficEye?

    To uninstall TrafficEye from your computer click "Start", then programs. Find The Weather Network TrafficEye folder, then click on "Uninstall TrafficEye".

    Alternatively, click on your control panel and location Add/Remove Programs. Click on TrafficEye and Uninstall or Remove. The removal process may take a minute or two to remove all the files from your computer.

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81. Norton Internet Security Suite and installation of the TrafficEye.

    If you are running Norton Personal Firewall and would like to install the TrafficEye, first make sure that the Norton Firewall icon in the system tray is allowing incoming traffic. Once you begin the download process, Norton will recognize that The Weather Network is attempting to connect to your computer and will display the dialog box, "Always block connections from this program on all ports (recommended)". DO NOT SELECT OK (doing so will block the download process and any future downloads from www.theweathernetwork.com)

    On the screen, you will see a pull-down menu in which you will select. "'Always allow connection from this program on all ports". If this popup message appears again during the installation process or during the initial start up of TrafficEye, again select "Always allow connection from this program on all ports" prior to clicking the OK button.

    If during the installation process, you accidentally clicked the default selection, "Always block connection from this program on all ports" you will need to access Norton Personal Firewall and remove www.theweathernetwork.com from your blocked list. You can change this setting by right clicking on the Norton Personal Firewall icon in your system tray and then selecting Norton Personal Firewall (at the top of the menu items). This will open up a dialogue box where you will select "Statistics" from the left hand navigation menu and then click the "View Logs" button. Within the Log Viewer window, select "firewall" from the left hand list then click on the page with the "x" through it in the top bar. Click "yes" when asked if you want to clear all log entries. To download the TrafficEye, visit http://www.theweathernetwork.com/desktop/trafficeye and follow the prompts to download the application.

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83. My default browser is Firefox but TrafficEye opens windows in Internet Explorer when I click on the links?

    TrafficEye has an embedded Internet Explorer browser to run the application and connect to our data servers. Clicking on links within the app will open those windows just to view our extensive weather information on TheWeatherNetwork.com but it will not affect your default browser settings.

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